Care Quality Commission
The Care Quality Commission (CQC) inspects and regulates all health and social care services in England. This includes all services provided by local authorities, the NHS, voluntary organisations and private companies.
It is with great pleasure that we can announce the results from out latest CQC Inspection when Crossroads Care Wokingham was awarded a Good rating.
You can access the CQC summary report here.
- 100% of carers are satisfied with the services we provide – 87% say ‘Excellent’ and 13% say ‘Very Good or Good’
- 100% of carers comment that we always fulfil the care plan, and say many of our carer support staff would ‘run an extra mile’ where necessary
- 93% of our carers say they can go out with peace of mind when Crossroads takes over
- 88% of carers say they would recommend any carer to turn to Crossroads for support
Mr G “We would hope not to be without our present carer as she is the perfect example of what you would hope for. Good company, sympathetic of our situation, wonderfully kind to my wife. Utterly trustworthy when having to leave home for any emergency issue that arises and being left to care for my wife. A ‘big’ thank you to all of you. Life would be very difficult without you.”
Mrs P “I would just like to say that the service is a life-saver for me. I look forward to it every week and it is great to do my own thing for those 3 precious hours.“
Up to date training
Our Carer Support Workers are all trained or working towards NVQ Level 2 or 3 in Health and Social Care. For added security all of our staff have been checked by the Disclosure and Barring Service(DBS).