Our carers and the people they care for want to know three things about us…….
• That our people are trained professionals who know what they are doing
• That we are sensitive to the needs, pressures and worries of carers and those they care for
• That once our service has been received, we endeavour to provide the same Carer Support Worker when they are expected, every time.
This is the standard we work to….capable, sensitive and reliable. Crossroads Care Wokingham has a dedicated team of professionals where our philosophy of management is: Everyone is as important as each other and teamwork is everything.
Our Carer Support Staff
Many of our staff have been carers themselves, they are life experienced and understand what it feels like to have someone dependant on them.
All of our staff complete a thorough and comprehensive induction programme that ‘equips’ them to become exemplary Carer Support Workers.
We thoroughly check the background of all of our staff and complete full Disclosure Barring Service (DBS) checks prior to them commencing work.
Ongoing training forms an important part of the Carer Support Workers role and we pride ourselves on providing a full range of mandatory and more specialist training in areas of specific need and interest such as Dementia Care and End of Life Care
Further qualifications are offered to all our staff together with regular supervision and appraisal.
All staff are covered by the Carers Trust National Policies, Procedures and Guidelines and our insurance policy provides cover that enables us to take some clients out in our own cars for visits and outings where appropriate.