Carer Support Worker


Main Aims of the post

  • To provide high quality respite breaks to support carers and people with care needs including emotional support.
  • To provide personal care when required.
  • To carry out domestic tasks as stated in the care plan.

Job Description

Staff will be encouraged and supported to see their work in terms of helping people to achieve their goals and desired outcomes and not just to perform the prescribed tasks.  The job description is a broad description of the duties a Care Worker will be expected to perform with some examples given for what the main duties actually involve.  The exact duties to be carried out for each person with care needs are not limited to those examples, these will be agreed with a senior member of staff before the Care Worker begins providing support and will then be set out in a care plan. Comprehensive induction training will be provided.  Staff will not work unsupervised until induction has been successfully completed.

Crossroads Care provides support to carers and people with care needs 24 hours a day, 365 days a year.  The Care Worker’s working pattern will be agreed between them and a senior member of staff.

Duties to include

  • To assist with personal hygiene, for examples, helping the person with care needs to have a bath or shower or to go to the toilet.
  • To assist with dressing / undressing, choice of clothes and personal appearance.
  • To support the person with care needs with their medication.
  • To assist with mobility including use of wheelchairs, hoists etc
  • To assist with a therapeutic programme designed by a medical professional, where appropriate.
  • To provide emotional support, companionship and a safe environment for those in need of supervision and help.
  • To carry out basic first aid and summon emergency services.
  • To report any concerns about abuse or the welfare or safety of any adult or child there is contact with at work to a line manager / nominated person / person on call.
  • To undertake specialised tasks ONLY as agreed in the care plan and after appropriate training, for examples, administration of medication by specialised techniques and assistance with oxygen therapy.
  • To support the person with care needs with activities outside their home, for example community activities, shopping or attending medical appointments.
  • To provide support with organised group activities for people with care needs, where appropriate.
  • To prepare simple meals and drinks and provide assistance with eating / drinking.

Health and safety

  • To implement, operate and maintain safe systems of work in accordance with Crossroads Care policies, procedures and guidance, training and associated risk assessments.
  • To report to your manager any situations or issues for concern relating to significant foreseeable risks, incidents (including near misses) and / or accidents which give cause for concern in relation to safe systems of work (affecting your own health and safety or that of others affected by your work activities).


  • To be committed to safeguarding and promoting the welfare of vulnerable adults and children.
  • To work at all times within the philosophy and policies of Crossroads Care.
  • To comply with the Health & Safety at Work Act 1974 and with Crossroads Care policy, paying particular attention to the reporting of dangerous situations.
  • To attend supervisions, appraisals, team meetings and trainings to ensure that high quality standard of service is maintained.
  • To respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equal Opportunity principles are applied at all times.
  • To comply with the Code of Conduct.
  • To undertake any other duties that may be considered commensurate with the level of the post and that are set out in the care plan.

Person specification

Essential Skills

  • Experience of providing care

Desirable Skills

  • Experience of working with vulnerable adults and / or children.
Essential SkillsDesirable Skills
Experience of providing care
Experience of working with vulnerable adults and / or children.

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Charity Registration Number: 1128216.
The Crossroads Care trade mark is a collective mark. Wokingham Crossroads is a Private company limited by guarantee without share capital registered in England & Wales Number: 06768350. Registered office: Wokingham Hospital, Barkham Road, Wokingham, Berkshire, RG41 2RE.
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