Safeguarding Vulnerable Adults & Children 

Crossroads Care Wokingham is an organisation committed to protect vulnerable people to live their lives free from abuse, harm, neglect and intimidation.

What is abuse?

Abuse is any behaviour towards a person that causes them harm, endangers life, or violates their rights.  This includes:

  • Physical abuse – e.g. slapping or shaking someone
  • Sexual abuse – e.g. any sexual act which is against someone’s wishes
  • Emotional (psychological) abuse – e.g. if someone threatens to harm or abandon a person or shouts, intimidates and humiliates them.  This includes bullying and cyberbullying.
  • Financial / material abuse – e.g. taking someone’s money or valuables without permission, or stopping them having access to their money
  • Neglect – e.g. withholding food or ignoring someone’s care or medical needs
  • Discrimination – e.g. racist or sexist abuse and harassment, this can include Hate crime
  • Mate Crime – e.g. when people take advantage of someone who is vulnerable and get them to pay for everything
  • Domestic violence – e.g. when one adult in a family or relationship threatens, bullies or hurts another family member
  • Modern slavery – e.g. human trafficking, forced labour, debt bondage
  • Organisational / Institutional abuse – e.g. misuse of medication, inappropriate use of restraints, failure to respond to complaints.

Abuse can happen:

  • At home
  • At work
  • In a day centre
  • In a residential or nursing home
  • In any public place, including hospitals and police stations.

An abuser could be:

  • Partners
  • Neighbours or friends
  • Other family members or relatives
  • Carers (unpaid and paid)
  • Staff – a health or social care professional or care worker or a member of staff in a residential/nursing home
  • Another vulnerable adult.

What to do if you suspect someone is being abused?

If you are concerned that a vulnerable person is being abused please report it straight away using any of the numbers below. If you feel that you are being abused it is important to tell someone.

Wokingham Borough Council Safeguarding contacts:

  • Adults:  Adult Social Care – Tel: 0118 974 6772
  • Children: Children’s Safeguarding and Social Care Team – Tel:  0118 908 8002

Bracknell Forest Council Safeguarding contacts:

  • Adults: Bracknell Forest Adults Safeguarding Team –  Tel: 01344 35 15 00
  • Children:  Bracknell Forest MASH – Tel: 01344 352005

Out of hours contact the Emergency Duty Team – Tel: 01344 786543

Thames Valley Police – Tel: 101 or call 999 in an emergency if a child or vulnerable adult is in immediate danger

NSPCC (National Society for the Prevention of Cruelty to Children) 24 Hour Helpline – Tel: 0808 800 5000

Berkshire Women’s Aid – Tel: 0118 950 4003

Care Quality Commission (CQC) – Tel: 03000 616 161

Further information about Safeguarding can be found in the publications below: